Client Terms & Conditions

Fitemy Terms and Conditions

Version: 1.0 (English)
Effective date: 12 August 2026

These Terms and Conditions are between Global Trade Network Ltd, trading as Fitemy, and each person who accepts them.

Company number: 12460056
Registered office: 69a Manchester Road, Swinton, Manchester, M27 5FX, United Kingdom
Contact: support@fitemy.com

Part A contains the Common Terms that apply to every Fitemy account holder. The Client Terms or Trainer Terms shown with these Common Terms also apply when you use Fitemy in that role. If you use both roles, the terms for each role apply when you act in that role.

Fitemy is the supplier of the personalised fitness programme purchased by a Client. Trainers deliver elements of that programme to Fitemy as independent subcontractors. Trainers do not sell the Fitemy programme directly to Clients.

Part A - Common Terms

1. Definitions

In these Terms:

App means the Fitemy mobile application.
Business Day means a day other than a Saturday, Sunday or public holiday in England.
Client means an adult who uses Fitemy to receive a Programme.
Content means text, photographs, video, reviews, plans, resources, messages and other material submitted to or made available through Fitemy.
Fitemy, we, us or our means Global Trade Network Ltd trading as Fitemy.
Monthly Progress Review means the private client submission of front, side and back progress photographs and client feedback for Trainer review. It is not a public Trainer Review.
Platform means the App, website, backend services and related Fitemy features.
Private Coaching Content means non-public Programme plans, activity evidence, progress photographs, questions, answers, notes and feedback.
Programme means the remote personalised fitness coaching service supplied by Fitemy for a selected subscription period.
Service Month means each successive monthly period beginning on the Subscription Start Date or the corresponding calendar date. If a later month has no corresponding date, that Service Month begins on the last day of that month and ends immediately before the next Service Month begins.
Subscription means the Client's recurring purchase of a Programme.
Subscription Start Date means the date on which Stripe confirms the initial payment and Fitemy activates the Client's Programme access.
Subscription Term means the selected prepaid one-, three-, six- or twelve-month period.
Trainer means an adult personal trainer engaged by Fitemy as a subcontractor to deliver Programme services.
Trainer Review means a public-facing star rating and written review earned after a completed paid Service Month.
you or your means the person accepting these Terms.

2. Eligibility

You must be at least 18 years old to create or use a Fitemy account. The Client Terms and Trainer Terms contain the additional eligibility requirements for each role.

You must provide accurate information and tell us promptly if information relevant to your eligibility changes.

3. Accepting these Terms

These Common Terms become binding together with the applicable Client Terms or Trainer Terms when you actively accept the version presented to you.

If a material change requires fresh agreement, we will ask you to accept the updated version before it applies. We will not use continued use alone to impose a material retrospective change or remove an accrued right.

4. Accounts and security

You must:

keep your profile and contact details accurate;
use only your own account and role;
protect your email account, device and authentication access;
not share one-time codes or access credentials; and
notify support@fitemy.com promptly about suspected unauthorised access.

You are responsible for activity you authorise through your account. You are not responsible for activity caused by our breach of duty or by events outside your reasonable control.

5. Platform licence and Fitemy intellectual property

We grant you a limited, non-exclusive, non-transferable and revocable right to use the Platform for its intended purpose while your account and relevant access remain active.

Fitemy and its licensors own the Platform, brand, software, design, databases, templates and Fitemy-created Content. Except where law permits, you must not copy, sell, sublicense, scrape, reverse engineer, bypass access controls, introduce malicious code or use automated tools to interfere with or extract data from the Platform.

Nothing in these Terms transfers ownership of your Content to Fitemy.

6. Your Content and licences

You keep ownership of Content you create and submit. You confirm that you have the rights and permissions needed to provide it and that it does not unlawfully infringe another person's rights.

You give Fitemy a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, resize, format and otherwise process your Content only as reasonably needed to:

provide and secure the Platform and Programme;
display Content to its intended audience;
support, moderate and investigate reports;
meet legal obligations and handle claims; and
maintain limited backups.

This licence ends when the Content is deleted, except for copies that must remain temporarily in backups or be retained for a documented legal reason.

Private Coaching Content is licensed only for private service delivery and related safety, support or legal purposes. Fitemy will not use it for advertising.

Public trainer-profile Content may be displayed for trainer discovery. Approved Trainer Reviews may be displayed within Fitemy and its related service pages. Reusing private Content or an identifiable review in a separate advertising campaign requires additional permission where the law requires it.

7. Acceptable use

You must not use Fitemy to:

break the law or encourage dangerous or unlawful conduct;
threaten, harass, discriminate against, exploit or impersonate another person;
submit hateful, sexually exploitative, fraudulent, defamatory or deliberately misleading Content;
reveal another person's private information without authority;
upload malware, spam or Content you do not have the right to use;
manipulate reviews, ratings, reports, subscriptions or payment processes;
provide false qualifications, unsafe health claims or guaranteed-result claims;
obtain Client or Trainer information for unrelated marketing;
scrape, resell or create an unauthorised database from Fitemy information; or
evade payment for services included in an active Fitemy Programme.

8. Reports and moderation

You may report suspected illegal, unsafe, abusive, inauthentic or privacy-infringing Content through an available reporting feature or by emailing support@fitemy.com.

We may investigate, restrict visibility, remove Content, issue a warning, restrict a feature or suspend an account where reasonably necessary for safety, law, these Terms or Platform integrity. We will consider context and proportionality and, where appropriate, give notice, reasons and a way to challenge the decision.

We do not remove a genuine Trainer Review merely because it is critical or negative. We may remove or restrict a review for reasons such as ineligibility, fraud, harassment, illegality, privacy, conflict of interest or another breach of these Terms.

9. Privacy

Our Privacy Policy explains how we use personal information. Trainers receive Client information only for assigned Programme work and under the Trainer Terms' confidentiality and data-use obligations.

Device permissions and marketing choices are requested separately.

10. Third-party services

Fitemy uses third-party services such as Supabase, Cloudflare, Stripe, Google, Apple, Expo, Brevo, PostHog and Sentry. Some features may also open a third-party service, such as Stripe Checkout, the Stripe Customer Portal or Google Meet.

Those providers may apply their own terms and privacy policies. We remain responsible for our obligations under these Terms and applicable law, but we do not control an independent provider's service or availability.

11. Availability and changes to the Platform

We aim to keep Fitemy available and secure, but maintenance, provider failures, security incidents or events outside reasonable control may interrupt access. We do not promise uninterrupted or error-free availability.

We may improve, replace or discontinue a feature, subject to the protections in the applicable role terms and any mandatory legal rights.

12. Suspension and account termination

You may stop using Fitemy and request account deletion, subject to any separate subscription, payment, handover or retention obligations that apply to your role.

We may suspend or terminate access where reasonably necessary because of:

a serious or repeated breach of these Terms;
fraud, payment abuse or a credible security threat;
illegal, dangerous or harmful conduct;
loss of eligibility for the relevant role; or
a legal or regulatory requirement.

Except where urgent action is required, we will normally explain the concern and provide a reasonable opportunity to respond or correct it. Ending an account does not remove rights, payment obligations or liabilities that arose beforehand.

13. Liability and rights that cannot be excluded

Nothing in these Common Terms or the applicable role terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
a right or liability that law does not allow us to exclude or limit.

Additional liability and mandatory-rights provisions appear in the Client Terms and Trainer Terms.

14. Complaints

Contact support@fitemy.com with a complaint and include the account email, relevant Programme or transaction and the outcome requested. We will acknowledge, investigate and respond within a reasonable time.

Nothing in these Terms prevents either party from using a court, regulator or other dispute process available by law.

15. Changes to these Terms

We may update these Common Terms or the applicable role terms for legal, security, provider or service changes. We will identify the new version and effective date and provide reasonable advance notice of a material change.

A material change will apply subject to section 3, the applicable role terms and any mandatory legal rights.

16. General legal terms

If a court finds one provision unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. These Common Terms, the applicable role terms and the documents expressly incorporated into them form the agreement about their subject matter.

You may not transfer your account or contractual rights without our written permission. We may transfer our rights and obligations as part of a genuine reorganisation or sale if doing so does not materially reduce your rights or the contracted service.

No person other than you and Fitemy may enforce these Terms, except where legislation provides otherwise.

These Terms and any non-contractual obligations arising out of or connected with them are governed by the law of England and Wales.

If you are a Client acting as a consumer, this choice does not deprive you of mandatory protections provided by the law that would otherwise apply in the country where you habitually live. The courts of England and Wales have jurisdiction, but a consumer may also bring proceedings in their local courts where applicable law permits. Fitemy will bring proceedings against a consumer only in a court permitted by applicable law.

Part B - Client Terms

Version: 1.0 (English)
Effective date: 12 August 2026

These Client Terms apply when you use Fitemy as a Client. They incorporate Part A - Common Terms, version 1.0. If these Client Terms conflict with the Common Terms, these Client Terms take priority only while you act as a Client.

1. Client eligibility and availability

You may create a Client account or buy a Programme from any country where Fitemy can lawfully and operationally provide the service. You must be legally able to enter this contract and receive remote fitness coaching where you live.

Trainer availability, features, taxes and payment methods may vary by location. Fitemy may decline or restrict a purchase where reasonably necessary because of applicable law or sanctions, safety, fraud or security risk, payment-provider availability, or an inability to supply the Programme properly.

2. Fitemy's role and the Programme

The Client buys the Programme from Fitemy. The selected Trainer provides coaching to Fitemy as a subcontractor. Fitemy handles the Client's subscription, complaints, service remedies and refunds.

The Programme is remote coaching. Subject to the selected plan and information agreed with the Trainer, it may include:

personalised workout, cardio, nutrition, meal and supplement plans;
schedules, notes and feedback;
private questions and Trainer answers;
activity evidence and accountability information;
Monthly Progress Reviews; and
one private, non-recorded 30-minute Google Meet onboarding call for the Client and selected Trainer.

The Programme does not include recurring monthly calls, in-person sessions, emergency support, medical diagnosis or treatment, regulated dietetic treatment, physiotherapy or a guaranteed fitness result.

3. Participation and service targets

Activity uploads, progress photographs, notes and questions help the Trainer personalise feedback and assess progress. If the Client chooses not to provide relevant information, the Trainer may be unable to provide the same level of personalisation. Missing an upload does not by itself forfeit already-paid access.

Fitemy aims for:

a Trainer response to a Programme question within 24 hours; and
Trainer feedback on a submitted Monthly Progress Review within 72 hours.

These are non-blocking service targets, not guarantees. Overdue work remains completable. A short delay does not automatically create a refund, but repeated or material failure may lead to the remedies in Client Terms section 9.

4. Health and safety

The Programme provides general fitness and wellbeing coaching. It is not medical care and is not suitable for an emergency.

The Client must:

provide accurate information relevant to safe coaching;
seek advice from an appropriately qualified healthcare professional before starting or changing activity where there is an injury, condition, pregnancy, medication, symptom or other concern;
follow equipment instructions and use a safe environment;
stop an activity and seek help if pain, dizziness, breathing difficulty or another concerning symptom occurs; and
contact the emergency services for your location in an emergency.

Nutrition and supplement suggestions are general coaching information, not diagnosis, prescription or a substitute for a doctor or registered dietitian. The Client remains responsible for checking allergies, contraindications, medication interactions and product safety with an appropriate professional.

Results vary between individuals. Fitemy and Trainers do not guarantee weight change, appearance, performance, health or any other outcome.

These safety responsibilities do not exclude liability for negligence or reduce mandatory consumer rights.

5. Subscription Terms

The available Subscription Terms are one, three, six or twelve months. Each begins on the Subscription Start Date, is a fixed prepaid commitment for the selected duration and automatically renews for the same duration until future renewal is cancelled.

Before the Client places an order, Fitemy will show the total amount charged by Fitemy, transaction currency, duration, renewal arrangement and any tax Fitemy is required to collect. Unless checkout states otherwise, prices are displayed and charged in pounds sterling (GBP). A card issuer or payment provider may apply its own exchange rate or international transaction fee; Fitemy does not set or receive those charges. The Client authorises the payment method held by Stripe to be charged at the start of each new Subscription Term.

A cancellation through the Stripe Customer Portal stops the next renewal. It normally takes effect at the end of the current prepaid Subscription Term, and access continues until then unless an earlier statutory or service remedy applies.

The Client may have only one active Trainer Programme at a time. Switching plan or Trainer is not generally available during an active term, although Fitemy may arrange a suitable replacement to resolve Trainer unavailability or service failure.

We may change a price for a future renewal after giving reasonable advance notice. A new price will not be charged for an existing prepaid term. A change to the Common Terms or Client Terms will not alter the Client's current prepaid price or core service without agreement or an appropriate legal remedy.

6. Payment failures

Stripe handles payment collection. If a payment fails, Stripe or Fitemy may ask the Client to update the payment method and may retry collection. Access may be restricted when the paid period ends or where the Subscription enters a status that no longer represents paid entitlement.

Fitemy will not treat a checkout redirect or email alone as proof of payment. Access follows verified payment and subscription status.

7. Cooling-off and statutory cancellation rights

If mandatory law applicable to the Client provides a cooling-off or cancellation period, the Client may cancel within that period by emailing support@fitemy.com with a clear statement that they wish to cancel, their account email and enough information to identify the Subscription.

For Clients entitled to the UK distance-contract cancellation right, that period normally ends 14 days after the day the contract is made.

If the Client separately and expressly asks Fitemy to begin the Programme during an applicable cancellation period, Fitemy may charge or deduct an amount for services supplied before cancellation only where applicable law permits. Opening the App or viewing a plan does not by itself waive a statutory cancellation right.

Any refund due will be made within the period required by applicable law. For a valid cancellation under the UK 14-day right, this will normally be within 14 days after Fitemy is informed and returned to the original payment method.

The Client may use the following model cancellation notice, but does not have to use this wording:

To: Global Trade Network Ltd trading as Fitemy, 69a Manchester Road, Swinton, Manchester, M27 5FX, United Kingdom; support@fitemy.com

I give notice that I cancel my contract for the Fitemy Programme ordered on [date].

Name: [name]

Address: [address]

Fitemy account email: [email]

Date: [date]

8. Cancellation after an applicable cooling-off period

After the cooling-off period, cancelling through the Stripe Customer Portal prevents the next automatic renewal but does not ordinarily end the current fixed prepaid term or create a change-of-mind refund for unused time.

This does not affect a refund, price reduction or cancellation right arising from a failure to provide the service with reasonable care and skill, materially inaccurate pre-contract information or another mandatory legal right.

Account deletion is separate from Subscription cancellation. A deletion request does not cancel or refund a Stripe Subscription. The Client should cancel future renewal in the Stripe Customer Portal before requesting deletion. A deletion request disables new sign-ins and may end access to remaining Programme content without creating an additional voluntary refund, subject always to statutory rights and Client Terms section 9.

9. Service problems and remedies

The Client should report a material Programme problem promptly to support@fitemy.com.

Where appropriate, Fitemy will first try to:

require the Trainer to correct or complete the service within a reasonable time; or
arrange a suitable replacement Trainer and orderly handover.

If correction or replacement is not possible, is unreasonably delayed or would cause significant inconvenience, Fitemy will provide an appropriate price reduction, credit, proportionate refund or other remedy required by law. The remedy will reflect the service not properly supplied and any value already received.

If moderation, suspension or a Platform change affects an active paid Programme, Fitemy will take reasonable steps to preserve the Client's paid service, arrange a suitable replacement or provide an appropriate remedy. We will not materially reduce an already-paid Programme without providing a reasonable alternative, replacement, price reduction or refund where required.

10. Trainer Reviews

A Client earns one Trainer Review entitlement after each completed paid Service Month. A Trainer Review may include a one-to-five star rating and written text.

The Client may edit the review during the first 24 hours after submission. After that period, changes require support or moderation review. Fitemy may verify eligibility and moderate for authenticity, illegality, harassment, privacy, spam or another breach, but not merely because a review is negative.

The Client must base the review on their genuine experience and must not accept payment, pressure or another benefit for a misleading review.

11. Client responsibilities

The Client must:

communicate respectfully and provide reasonably accurate information;
use Programme Content only for personal, non-commercial purposes;
not share another person's private information or Trainer-only resources without permission;
not record the private onboarding call;
not ask a Trainer to provide unlawful, unsafe or out-of-scope medical services; and
direct payment, cancellation, refund and service complaints to Fitemy rather than requiring the Trainer to resolve them personally.

12. Client liability and consumer rights

Fitemy is responsible for loss that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. Fitemy is not responsible for loss that was not foreseeable, was caused by inaccurate information or unsafe conduct attributable to the Client, or is a business loss incurred by a Client acting as a consumer.

Nothing in these Terms limits the Client's mandatory consumer rights. The Client may use any statutory remedy, chargeback right, court or other dispute process available by law.